Hotline
The OIG Hotline serves as a resource for individuals to report fraud, waste, abuse, or mismanagement related to the programs or operations of the Board and the CFPB. Hotline staff can be reached by phone, e-mail, web form, fax, or mail. OIG analysts review all incoming Hotline communications, research and analyze the issues raised, and determine how best to address the complaints. During this reporting period, the Hotline received 278 complaints.
The OIG continued to receive a significant number of complaints from individuals seeking information about or wanting to file noncriminal consumer complaints regarding consumer financial products and services. In these matters, Hotline staff members typically refer complainants to the consumer group of the appropriate federal regulator for the institution involved, such as the OCC Customer Assistance Group or the CFPB Consumer Response team.
The OIG Hotline continued to receive complaints involving suspicious solicitations invoking the name of the Federal Reserve. Hotline staff members continue to advise all individuals that these phishing e-mails are solicitations that attempt to obtain the personal or financial information of the recipient and that neither the Board nor the Reserve Banks endorse or have any involvement in them.
Table 11: Summary Statistics on Hotline Activities During the Reporting Period
| Hotline complaints | Number |
|---|---|
| Complaints pending from previous reporting period | 0 |
| Complaints received during reporting period | 278 |
| Total complaints for reporting period | 278 |
| Complaints resolved during reporting period | 273 |
| Complaints pending | 5 |
