Hotline
The OIG Hotline serves as a resource for individuals to report fraud, waste, abuse, or mismanagement related to the programs or operations of the Board and the CFPB. Hotline staff members can be reached by phone, fax, mail, or e-mail. OIG analysts review all incoming Hotline communications, research and analyze the issues raised, and determine how to best address the complaints. During this reporting period, the Hotline received 306 complaints.
The OIG Hotline continued to receive a significant number of complaints involving suspicious solicitations invoking the name of the Federal Reserve. Hotline staff members continue to advise all individuals that these “phishing” e-mails are solicitations that attempt to obtain the personal and/or financial information of the recipient and that neither the Board nor the Federal Reserve Banks endorse or have any involvement in them.
The OIG continued to receive a significant number of complaints from individuals seeking information about or wanting to file noncriminal consumer complaints regarding credit cards, student loans, mortgages, or other consumer financial products and services. In these matters, Hotline staff members typically refer complainants to the consumer group of the appropriate federal regulator for the institution involved, such as the OCC Customer Assistance Group or CFPB Consumer Response.
Table 10: Summary Statistics on Hotline Activities During the Reporting Period
| Hotline complaints | Number |
| Complaints pending from previous reporting period | 7 |
| Complaints received during reporting period | 306 |
| Total complaints for reporting period | 313 |
| Complaints resolved during reporting period | 311 |
| Complaints pending | 2 |
