​​Impacts of Certain CFPB Workforce and Contract Actions on Agency Operations​

In early 2025, we received multiple congressional requests to review the impact that the CFPB’s workforce and contract actions, such as employee dismissals and stop-work orders, had on agency operations. Our review focused on the high-level effects of these actions, not the agency’s compliance with laws or regulations, which is the subject of ongoing litigation.

We found that

• stop-work orders resulted in CFPB personnel temporarily not performing work on enforcement, supervision, and other functions
• workforce-reduction actions had limited impact on operations because court orders halted implementation of those actions
• contract actions resulted in service disruptions that temporarily impacted the consumer complaint database and other operational processes