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CFPB Report: 2024-MO-C-010 March 20, 2024

Results of Scoping of the Evaluation of the CFPB's Healthcare Benefits Eligibility Processes

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The CFPB offers health, vision, and dental benefits to employees and their qualified dependents.

The CFPB's internal reviews have found some discrepancies in enrollments and eligibility for dental and vision benefits, such as delayed removal of dependents who exceed age eligibility requirements. The agency has updated its policies and procedures to address the causes of these issues but can further improve controls through regular monitoring and reviews and by updating related procedures and training.

This report includes recommendations.