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Board Report: 2014-IT-B-003 February 26, 2014

Opportunities Exist to Achieve Operational Efficiencies in the Board's Management of Information Technology Services

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Appendix A: Scope and Methodology

To accomplish our audit objective, we interviewed IT management in Board divisions, developed an inventory of IT services being performed across Board divisions, and analyzed Board divisions' budgets and processes for accounting for IT services costs. To obtain total IT services costs, we queried the Board's financial system by specific cost centers used by Board divisions. We obtained these cost centers by analyzing information contained in the 2008 to 2012 budget documentation prepared by each division and validated this information with division specific staff. We also analyzed the results of internal reviews completed by the Board on IT services, including for help-desk operations and software/hardware provisioning. To identify operational efficiencies, we assessed the Board's management practices for IT services against best practices stipulated in ITIL. ITIL divides IT services into four general categories:

  • Applications management: Involves the design, development, testing, and improvement of applications
  • Service (help) desk: Serves as a central point of contact for handling IT support
  • Compliance management: Ensures compliance with applicable laws and regulations
  • Technical operations management: Involves control and maintenance of the IT infrastructure required to deliver services (e.g., change control and configuration management)

We based our inventory of IT services across Board divisions on these general IT services categories. We conducted our fieldwork from May 2013 to June 2013.

We conducted this performance audit in accordance with generally accepted government auditing standards. Those standards require that we plan and perform the audit to obtain sufficient, appropriate evidence to provide a reasonable basis for our findings and conclusions based on our audit objectives. We believe the evidence we obtained provides a reasonable basis for our conclusions.