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Opportunities Exist to Enhance Management Controls Over the CFPB's Consumer Complaint Database

We identified areas in which management controls should be improved to enhance the accuracy and completeness of the Consumer Complaint Database. The Office of Consumer Response has implemented controls to monitor the accuracy of complaint data in the internal case management system, which contains all consumer complaints received by the CFPB, but it has not established separate management controls to ensure the accuracy of data extracted from the system

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